Training

Position :

A motor manufacturer introduced a new integrated dealer computer system. The installation programme was planned as being over two years. Approximately 1800 staff of different disciplines required pre installation training to ensure a smooth changeover. Neither the computer supplier or the motor manufacturer had sufficient competent staff to provide the required training.

Objective :

Ensure that all staff were competent to operate the new computer system at the date of installation.

Method :

• Review the prototype test system
• Visit a sample of dealers to ascertain their competence and needs
• Produce draft course content and materials to cover each discipline
• Set up a dummy system allowing simultaneous access to 10 delegates
• Set up dummy data to highlight key areas
• Launch pilot courses with dealer, importer, and computer supplier staff as delegates
• Incorporate resulting improvements into materials
• Launch training course programme